Shipping policy

NOVALDEN SHIPPING POLICY

Last updated: October 11, 2026

WHERE WE SHIP
NOVALDEN currently accepts orders for delivery within the United States only.

MADE-TO-ORDER PROCESSING
Products are printed and fulfilled after an order is placed. Production usually takes 2–5 business days, although peak periods, quality checks, stock availability, or production issues may require additional time. Business days exclude weekends and U.S. holidays.

DELIVERY ESTIMATES
After production, U.S. delivery typically takes approximately 2–8 business days, depending on the shipping method, destination, carrier conditions, and fulfillment location. Any delivery date shown at checkout is an estimate and is not guaranteed.

SHIPPING COSTS
Available shipping methods and charges are displayed at checkout before payment. Shipping charges may vary by product, quantity, fulfillment location, and destination.

TRACKING
When tracking becomes available, it will be sent using the contact information supplied with the order. Tracking may take up to 48 hours to show carrier movement after a label is created.

MULTIPLE PACKAGES
Items in the same order may be produced at different facilities and may arrive in separate packages with separate tracking numbers. No additional shipping charge will be added after checkout because an order ships in multiple packages.

ADDRESS ACCURACY
Customers are responsible for entering a complete and accurate shipping address. Contact us immediately through https://novalden.store/pages/contact if an address needs correction. Changes are not guaranteed after production or shipment begins. Additional costs caused by an incorrect or incomplete customer-provided address may be the customer’s responsibility.

DELAYS
Carrier delays, severe weather, natural disasters, labor disruptions, high-volume periods, and other events outside our reasonable control may affect delivery. We will provide available tracking information and reasonably assist with investigations, but delivery estimates are not guarantees.

LOST OR UNDELIVERED ORDERS
If a U.S. package has not arrived within 30 calendar days after shipment, contact us within the following 7 calendar days. For packages marked delivered but not received, check the delivery location, household members, neighbors, and the carrier before contacting us. We will review the tracking and available evidence and provide an appropriate resolution when the claim is eligible.

DAMAGED PACKAGES
If an item arrives damaged, follow the reporting steps in our Return and Refund Policy and contact us within 30 calendar days after delivery with your order number and clear photos.

THIRD-PARTY FULFILLMENT
NOVALDEN uses third-party print providers and carriers, and an order may ship from a location different from our business location.

CONTACT
Shipping questions may be submitted through https://novalden.store/pages/contact. We aim to respond within 2 business days.