Refund policy

NOVALDEN RETURN AND REFUND POLICY

Last updated: October 11, 2026

Each NOVALDEN product is made to order. Please review your size, color, design, and shipping address carefully before placing an order.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If your item arrives damaged, has a manufacturing or printing defect, or is materially different from what you ordered, contact us through https://novalden.store/pages/contact within 30 calendar days after delivery. Include your order number, a description of the issue, and clear photos showing the product, the problem, and the packaging when relevant.

After we verify an eligible claim, we will offer, at our discretion and as appropriate, either a free replacement or a refund to the original payment method. You usually do not need to return a damaged or defective item unless we specifically instruct you to do so. Do not mail products to the address shown on the shipping label without prior authorization.

MADE-TO-ORDER ITEMS; CHANGE-OF-MIND RETURNS
Because our products are custom printed only after an order is placed, we do not accept returns, exchanges, or refunds for buyer’s remorse, an incorrect size or color selected by the customer, a change of mind, or normal variations that are disclosed in the product description or size guide. This does not limit any rights that cannot be waived under applicable law.

CANCELLATIONS AND ORDER CHANGES
Contact us immediately if you need to cancel or change an order. Requests are not guaranteed and can be honored only before the order enters production. Once production begins, the order cannot be canceled or changed. Customers are responsible for reviewing the shipping address before checkout.

LOST, DELAYED, OR RETURNED PACKAGES
If a U.S. order has not arrived within 30 calendar days after shipment, contact us within the following 7 calendar days so we can investigate. For a package marked delivered but not received, first check the delivery location, household members, neighbors, and the carrier, then contact us promptly. Orders returned or lost because of an incorrect or incomplete customer-provided address are not automatically eligible for a full refund; we will review each case and may offer reshipment at the customer’s expense or another reasonable resolution.

REFUNDS
Approved refunds are sent to the original payment method. Please allow 5–10 business days after approval for the refund to appear; timing may vary by bank or payment provider. Original shipping charges are refundable only when required by law or when the shipment problem is our responsibility.

CLAIM REVIEW
We may request additional photos or information and may deny claims that are incomplete, submitted after the stated deadline, show normal wear, misuse, or alteration, or appear fraudulent or abusive. We will apply this policy reasonably and in good faith.

CONTACT
Submit questions or claims through https://novalden.store/pages/contact. We aim to respond within 2 business days.